FAQ
Have any questions? Then you have come to the right place. Here are some of the answers that might help you along the way.
your project
Common Questions
What is your turnaround time?
As we work on a case-by-case basis, every project we do at Iconine will be tailor-made to suit the best outcome for our clients. Therefore, our turnaround time varies depending on how complex the project is. But do not worry, our experts know just the right way to get your project delivered in the shortest timeframe allowed while ensuring your 100% satisfaction is guaranteed every time.
How many revisions do I get?
While we ensure your 100% satisfaction is achieved every single time, we do have a cap on the number of revisions you can request for your project. Reason being we want to make sure our clients take every revision opportunity seriously as well as valuing the time and effort our experts have to put into to fulfil it. We will give you expert advice on your project so you will be guided for a seamless process on your project.
Will my project be commercially licensed?
Absolutely! All assets and contents we create at Iconine will be commercially licensed by us and our partnered entities to ensure the full commercial rights of our clients is delivered and transferred upon completion of payment.
What if I need support in the future?
For your peace-of-mind, we provide a complimentary 30-day technical support after the completion of your project. We can modify or make small changes (within reason) to your project free of charge during which time. After 30-day lapsed, any modification to your project will incur additional service fees.
100% Customer satisfaction
Refund Policy
What do you mean by 100% customer satisfaction?
We are confident that our clients will be 100% satisfied with the work we can achieve. However, if you have any questions or suggestions we will gladly discuss with you for a better outcome. We are proud of the work we do and you can count on us.
How do I get a refund if needed to?
We will offer you 100% money-back if you are not happy with the final project delivered. However, rest-assured you are backed by our 100% satisfaction guarantee so we are here for you every step of the way should you have any questions regarding your project.
