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Frequently asked questions
As we work on a case-by-case basis, every project we do at Iconine will be tailor-made to suit the best outcome for our clients. Therefore, our turnaround time varies depending on how complex the project is. But do not worry, our experts know just the right way to get your project delivered in the shortest timeframe allowed while ensuring your 100% satisfaction is guaranteed every time.
While we ensure your 100% satisfaction is achieved every single time, we do have a cap on the number of revisions you can request for your project. Reason being we want to make sure our clients take every revision opportunity seriously as well as valuing the time and effort our experts have to put into to fulfil it. We will give you expert advice on your project so you will be guided for a seamless process on your project.
Absolutely! All assets and contents we create at Iconine will be commercially licensed by us and our partnered entities to ensure the full commercial rights of our clients is delivered and transferred upon completion of payment.
For your peace-of-mind, we provide a complimentary 30-day technical support after the completion of your project. We can modify or make small changes (within reason) to your project free of charge during which time. After 30-day lapsed, any modification to your project will incur additional service fees.
We will offer you 100% money-back if you are not happy with the final project delivered. However, rest-assured you are backed by our 100% satisfaction guarantee so we are here for you every step of the way should you have any questions regarding your project.